Onsite Evaluations

Capabilities > Onsite Evaluations

Increase sales, boost productivity, improve customer satisfaction, and deepen employee engagement. Our industry leading platform analytics drives our world class Customer Experience consulting.

When you put people at the center of your business, everyone wins.

Every business is different. That's why we focus on flexibility and creativity when designing and implementing mystery shopper programs. With our industry leading web platform you get an accurate picture of the level of service your customers are experiencing, are able to monitor social media, check your competitors' pricing and sales strategies, and verify your product is displayed, priced, and stocked correctly with our trusted secret shopping solutions. With ongoing monitoring tools provided on our web based platform, you will be able to respond to critical online reviews, track your business's performance, continuously promote service standards to your staff, support your product launches and merchandising needs, and even build your own ongoing mystery shopping program.

Keeping Customers Happy Is Getting Harder for Retailers:

“We've had a bit of a honeymoon period over the last few years and that's now over as higher prices are returning”, said David VanAmburg, ACSI's managing director. "Customers have higher expectations now. They have a little more money in their pocket to spend and they're going to be more discerning about the quality of that shopping experience."

Customer Experience Evaluations

We measure what matters in your customer experience.

Customer Experience Evaluations

Secret Shopper provides the highest-quality mystery shopping programs in the world.

Competitor Evaluations

Good intelligence on what is happening in your marketplace to drive innovation.

Competitor Evaluations

The first step is to assess your competitors' pricing and sales strategies to stay a step ahead of the curve.

Compliance Evaluations

Set expectations for regulatory compliance and operational excellence.

Compliance Evaluations

To do that, you've invested in training and coaching and have created compliance standards and guidelines.

Corporate Governance Evaluations

Our Corporate Governance Assurance Audits enable you to monitor and enforce your important rules and standards.

Corporate Governance Evaluations

Our range of customer insight solutions has been shaped by decades of experience in the IT development, customer experience, and market research industry.

Incentive/Reward Evaluation Programs

We focus on flexibility and creativity when we design and implement mystery shopping programs.

Incentive/Reward Evaluation Programs

Elevated sales, higher efficiency, improved customer appreciation, and deeper employee productivity. When you put people at the core of your business, everyone wins.

Merchandising Audits

Our Secret Shopper auditors are in every market across the nation. When coupled with social media monitoring you can be sure your merchandise is displayed properly.

Merchandising Audits

Our team will get you the market intelligence you need on pricing, product placement, stock and availability, promotional displays, and corporate branding and signage compliance.

Recorded Video Evaluations

Build an entire customer experience program around our recorded video capabilities or integrate video into an overall program.

Recorded Video Evaluations

Capture raw, unedited footage of your employees reacting with your customers in real time. Pinpoint areas of improvement and discover new ways to drive employee-customer engagement.

Exit Interviews

The ability to listen to the Voice of the Customer that didn't buy.

Exit Interviews

Add a new level of data and information from potential customers.

Online Surveys

A neutral, third-party approach gets you data you can trust while building employee loyalty and engagement.

Online Surveys

A neutral, third-party approach gets you data you can trust while building employee loyalty and engagement.

Get an honest, in-depth look at your business through the eyes of your customers.

We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...

Competitive intelligence can be easy to get, but hard to get right. We can help.

Use measurement to motivate. Link results of customer experience measurement to reward and incentive programs.

Are you listening? Your customers have opinions. Tune into what they are saying.

Is your team delivering a world class customer experience at every touchpoint with your customers?

We believe the future belongs to those pulling together the various digital platforms with brick-and-mortar operations.

Premier Mystery Shopping services delivered worldwide.

Try one of our free Mystery Shopping apps!

Secret Shopper Services