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Given today's financial and social climate, businesses all over are seeing turnover rates the likes of which haven't been seen since the height of Covid. Part of this can be a...
Orlando, FL (October 25, 2021) – MSPA Americas, the trade association for the businesses that create, measure, and enhance the customer journey, announced the nine member companies which have earned MSPA Americas Elite status for 2022 during its recent CXE3 annual conference in Fountain Hills, Arizona.
“On behalf of the Board of Directors of MSPA Americas, it is my honor to congratulate these outstanding companies for their leadership in advancing our association’s mission, and the customer experience and retail service provider industries as a whole,” said MSPA Americas President Sam Hersey. “We all are grateful for their lead-by-example support, and it is a privilege to recognize their achievements made during the challenges we all faced in 2021.
As stated in an article written by Darren Gilbert, “the role of a mystery shopper today encompasses far more than simply monitoring your employees and seeing if they’re pe...