On the Phone Evaluations
Capabilities > On the Phone Evaluations
The way your employee answers the phone will form a customer's first, and most often lasting, impression of your business.
The telephone is still the primary point of contact with customers for many businesses. Having a live person answering the phone is vital for business. If they are not answered professionally, however, it can be problematic.
The person who answers the phone needs to be warm, enthusiastic, and courteous. Is that how your employees come across when they answer the phone? Are your phones answered in 3 rings or less? Are messages returned within 24 hours? Do your employees provide the right information or give a reference to your competitor across the street? If the conversation does not deliver the message that you as a business would like to portray, that call is an opportunity lost. It has happened to other businesses; let our consultants ensure that it won't happen to yours.
Want to know how your team answers the phone? Do you need the opinions of a certain demographic in a specific region? We've got the right tools to make the call.
Recorded Phone Calls
Hear the actual experience between your frontline stakeholders and our operators presented in clear audio files with recorded audio evaluations.
Recorded Phone Calls
With our recorded audio evaluations, you get to hear the actual experience between your frontline stakeholders and our operators, presented in clear audio files.
Competitor Phone Evaluations
Ensure that the phone skills of your frontline stakeholders exceed your industry's standards.
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